Auto Insurance FAQs

SAUGUS AUTO CRAFT INC. > Auto Body Services > Insurance Questions

We are a preferred repair shop for all insurance companies!

We are a preferred Direct-Repair shop for the following great insurance companies!

Here are some of the other insurance companies we work with. If you do not see your insurance company listed, that does not mean we don't work with them so please give us a call at 781-586-8781!

State Farm, Allstate, USAA, Nationwide, Travelers, American Family (AmFam), Amica Mutual, Arbella Insurance, Plymouth Rock Assurance, Pilgrim Insurance, Hanover Insurance, Safety Insurance, Norfolk and Dedham Group, Met Life, Commerce, Quincy Mutual, Erie Insurance, Mercury Insurance, The Hartford, Auto-Owners Insurance, Country Financial, NJM Insurance Group and Chubb.

Auto Insurance FAQs

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Who do I call to file a claim?

Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.

What does my policy require me to do after an accident?

Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.