CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto body or collision repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
great work. I use them in my professional business and their expertise and craftsmanship is second to none. give them a chance to show you what they can do.
Lynn, MA
Saugus Auto Craft finished my vehicle in a timely manner.. the staff brought it back to its original form. I’m very happy with the service they provided… 5 stars recommended
Lynn, MA
Saugus Auto-Craft did a fantastic job getting my car to its factory shape. They even took care of a problematic door handle after I have picked it up a few days later and resolved the issue.
Lynn, MA
The best at what they do
Lynn, MA
